Issues in Project Quality Management

In this course, participants will explore the quality concepts put forth by Deming, Juran, Crosby and others and how they can be applied in the context of projects. Participants will examine different applications of quality principles to that apply to the product of the project, and those that apply to the project management process itself.

The course discusses the processes defined in the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th Edition, 2008.

Course Length Format Recommended for Includes:
2 days Workshop • Project managers
• Project team members
• Project sponsors
• Anyone with an interest in applying quality principles to projects
• Workbook with additional information and exercises
• Example project quality management plan

Course Objectives

• Understand quality concepts and evolution of quality
• Review and discuss the Project Quality Management Processes:
      o Quality Planning
      o Quality Assurance
      o Quality Control
• Understand the components of each of the above processes

Course Outline

1. Quality Principles
Definition exercise*
Process exercise*
History of quality – Deming, Juran, Crosby principles
2. Project Quality Management
Differentiation of quality issues in projects versus
Effects on businesses and projects
3. Planning Project Quality
Effects of quality planning
Quality planning tools
Survey of proprietary quality methods – QFD, CMMI,
Six Sigma, Lean
Decision tools for quality planning
Managing customer expectations
Analytic Hierarchy Process
Developing the project quality plan
Identifying quality factors
4. Project Quality Assurance
Holding process reviews
5. Project Quality Control
Overview of control tools
Calculating standard deviations
Standard deviation exercise
Reviews and inspections
*Exercise – most are actually developing the work
artifact for the sample project with the class team.